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FAQ

Store info FAQ

Q: What is the best way to contact you?

A: Email. Email. Email. portlandbuttonworks@gmail.com is ALWAYS the best way to get in touch. Email will be answered even when the shop is closed. The phones don't always get answered (or listened to), especilaly on the "by appointment or chance" days even if I'm actually in the shop. Sometimes I'm deep in the middle of button pressing and can't get to the phone. With email we will have better written record of your request and that is really helpful.

Q: Where are you?
A: Our address is: Portland Button Works 1322 North Killingsworth Portland, Oregon 97217


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Q: How do I get there?
A: It depends on where you are. I'm sure Google can give you some nice directions. But if it helps, we are located 1 block east of the Killingsworth Max Yellow Line stop. Also, we are in NORTH Portland and not Northeast.
Q: When are you open hours?
A: Our open hours are 10am-6pm Monday, Tuesday, Friday, Saturday, Sunday. Wednesday and Thursday: by appointment or chance.
Q: Who runs this thing?
A: Have you read our "about us" section? Also, the zine distro is a loose collective of zine enthusiasts. Read about it here.

Q: Do you sell button parts? Do you sell button machines?

A: Nope. If you need button parts or machines why not order from our friends Buttonmakers.net They are located in Seattle and generally ship super quickly!

Q: Do you rent out buttons machines? Like, can I have one at my party?

A: No, the button machines are tools of our trade and we need them daily. However, we do offer button parties with a minimul of 6 participants. For more information look here.

Q: Do you fix button machines?

 A: No, we do not fix button machines. We use machines with lifetime warranties and send them back when we have any problems.

Q: How much does it cost to make a button?

A: It depends on the size and the quantity. Here is a link to quick charts for pricing, here is a link to custom buttons in the online store and here is a link to other custom items in the store.

Q: I don't know how to make a design, can I come in and get some help?

A: Yes, but please please please email first or call and set an appointment. Sometimes we are running on a tight schedule and all orders are queued for deadlines. Consultations must be scheduled ahead of time.

General order FAQ

Q: How do I order?
A: We have a webstore where you can purchase custom buttons, zines and our catalog buttons as well. Simply put the items you would like into the shopping cart then proceed to check out. Alternately, you could call or e-mail us and arrange for payment in the shop at pick up.
Q: Do you accept orders through the mail?
A: Not yet. We’ll let you know when we have an address and we will be open to good ol’ mail order.
Q: How do you ship orders?
A: We ship orders through the United States Postal Service. Orders will have postage printed out and an e-mail will be sent with Delivery Confirmation. International Air Mail orders will be printed through Stamps.com
Q: How long will it take to get my order?
A: That depends on where you live! Most orders will go out a day or two after received. Larger custom orders will take longer. We usually wait a month from ship date to declare an item lost.
Q: What if there is a problem with my order?
A: You can e-mail portlandbuttonworks@gmail.com.

Custom Buttons, Magnets, and Bottle Openers, Etc. FAQ

Q: How do I place a custom order?                                                                                                                                                                                                                                   

A: Place and order normally by placing the item you would like into the shopping cart and following through with check out. You can download the templates from here.Open this template in an image editting program and create your design that way (we use GIMP, an open source image editing. Photoshop, Indesign, etc will work too.) When you are finished, e-mail the artwork to portlandbuttonworks@gmail.com
Q: Can I really come in and make my own buttons in the shop and use your machines?
A: Yes! You can make up to 100 buttons per day in shop. BUT THIS MUST BE SCHEDULED IN ADVANCE.
Q: How do I make the design for my custom order?
A: Download the design template in the size you would like from here. Save it to your computer and open in a photo editing program (Photoshop, Indesign, GIMP, Etc.) and follow the instructions listed with the templates. When you are done e-mail us the artwork: portlandbuttonworks@gmail.com
Q: I have this artwork but I don’t know how to put it into your template. Can you do this for me?
A: Yes, If it is simply putting your image in our template we can do that. If you need words added or other desgin work there will be a small fee (starting at $5.00) Feel free to e-mail us: portlandbuttonworks@gmail.com
Q: I have an image on a physical piece of paper, help?
A: We can totally scan your artwork for you. If you live outside Portland it could take a bit longer and you would have to mail it at your own risk.
Q: Can you design a custom button image for me?
A: Yes, custom design works starts at $5 per design.
Q: I have my design on a USB thumbdrive. Do I have to e-mail the artwork to you or can I come by and print them out and make buttons or have you make them?
A: Yes! We will have a laser printer in shop that will be able to print your artwork. Please schedule this in advance.
Q: Do you offer rush services?
A: Yes! We have rush services that start at $5 per 100 buttons (this does not include postage) Rush services are orders that MUST be out within 5 days of recieving the artwork. Please e-mail for more info.
Q: Can I buy your catalog designs for the price of custom buttons?
A: No, our catalog designs are priced differently but we do have wholesale pricing for those interested in reselling them. Please inquire for that pricing if you are interested.
Q: How long will it take to get my buttons?
A: Orders of 200 pieces or less are generally in the mail within 2-5 business days once we have received artwork.
Q: What kind of paper do you print on?
A: We use 100% post consumer recycled 28 lb. laser paper.
Q: Where are your parts and button machines made?
A: All of our button machines and parts are made in the U.S.A.

Distro FAQ

Q: How do you decided what zines to carry?

A: Most zines are chosen by the Portland Button Works Distro Collective.
Q: Do you distro or sell other things besides zines?
A: Not currently, but maybe later.
Q: Will you distribute my zine?
A: Maybe. Please read submission guidelines thoroughly before sending your zine and be very patient.
Q: What kinds of zine do you distribute?
A: We are more interested in zines that exhibit that the personal is political than strictly political. We are suckers for good layout but it is not an excuse for poor writing. We like to distribute zines that offer a unique look at the world and teach us something.
Q:What kinds of zine don’t we distribute?
A: Poetry zines, chapbooks, e-zine (because they aren’t zines), and zines by jerks. Jerk zines can be defined as: sexist, racist, homophobic, transphobic, ableist, fatphobic, speciesist, and many other oppressive behaviors and ideologies that unfortunately permeate our culture. Don't be a jerk.
Q: How do I submit my zine for consideration?
A: Write this info on a piece of paper and staple it to the cover of your zine.
1) Your name
2) Your zine name
3) retail price for the zine
4) a way to contact you
5) payment terms (cash, paypal, check, or we would love you forever if you accept store credit)
6) short description of your zine send it all to:

Portland Button Works
1322 North Killingsworth St.
Portland, Oregon 97217
USA

Q: Can't I just send you a digital copy of my zine?

A: NO! E-zines are not zines.

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