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FAQ

Store info FAQ

Q: What is the best way to contact you?

A: Email. Email. Email. portlandbuttonworks@gmail.com is ALWAYS the best way to get in touch. Email will be answered even when the shop is closed. The phones don't always get answered (or listened to), especilaly on the "by appointment or chance" days even if we are actually in the shop. Sometimes we're deep in the middle of button pressing and can't get to the phone. With email we will have better written record of your request and that is really helpful.

Q: What's your phone number?
A: 503.922.2684

Q: Where are you?
A: Our address is: Portland Button Works 1322 North Killingsworth Portland, Oregon 97217


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Q: How do I get there?
A: It depends on where you are. I'm sure Google can give you some nice directions. But if it helps, we are located 1 block east of the Killingsworth Max Yellow Line stop and one block west of I-5. Also, we are in NORTH Portland and not Northeast.

Q: When are you open hours for order picks up?
A: Our open hours are 10am-6pm Monday, Tuesday, Friday, 10am-5pm Saturday, Sunday. Wednesday and Thursday: by appointment or chance.

Q: Who runs this thing?
A: Alex Wrekk and Paul Burke. Read more on our About Us page.

Q: Do you sell button parts? Do you sell button machines?

A: Nope. If you need button parts or machines why not order from our friends Buttonmakers.net They are located in Seattle and generally ship super quickly!

Q: Do you rent out buttons machines? Like, can I have one at my party?

A: No, the button machines are the tools of our trade and we need them daily. However, we do offer button parties with a minimul of 6 participants. For more information look here.

Q: Do you fix button machines?

A: No, we do not fix button machines. We use machines with lifetime warranties and send them back when we have any problems.

Q: How much does it cost to make a custom button?

A: It depends on the size and the quantity. Here is a link to quick charts for pricing, here is a link to custom buttons in the online store and here is a link to other custom items in the store.

Q: I don't know how to make a design, can I come in and get some help?

A: Yes, but please please please email first or call and set an appointment. We really prefer for people to provide us with completed, print ready artwork .Design work and consultations will incur and additional fee between $5 and $10. Sometimes we are running on a tight schedule and all orders are queued for deadlines and can't offer this service. Consultations must be scheduled ahead of time.

General order FAQ

Q: How do I order?
A: We have a webstore where you can purchase custom buttons, zines and our catalog buttons as well. Simply put the items you would like into the shopping cart then proceed to check out. Alternately, if you are in Portland or can pick yur order up in Portland, you could call or e-mail us and arrange for payment in the shop at pick up.

Q: You check out says "Paypal" I don't have a Paypal account. Do I have to use paypal?
A: You do not need to have a Paypal account to complete your order. We use Paypal as a credit card processor and you do not need to have an account to complete the transaction.

Q: Do you accept orders through the mail?
A: Yes, but please place the order and mention that you are sending payment through the mail.

Q: How do you ship orders?
A: We ship orders through the United States Postal Service and now offer UPS. Orders will have postage printed out and an e-mail will be sent with Delivery Confirmation. International Air Mail orders will be printed through Stamps.com

Q: How long will it take to get my order?
A: That depends on where you live! Most orders for zine will go out the same day or next day after received. Custom orders depend on how quickly you can get us artowrk. Turn around time is generally 3-5 day once we have confirmed artwork. Larger custom orders will take longer. We do offer rush fees and shipping upgrades on a case by case basis.

Q: What if there is a problem with my order?
A: You can e-mail portlandbuttonworks@gmail.com.

Custom Buttons, Magnets, and Bottle Openers, Etc. FAQ

Q: How do I place a custom order?                                                                                                                                                                                                                                   

A: Place an order normally by placing the item you would like into the shopping cart and following through with check out. You can download the templates from here.Open this template in an image editting program and create your design that way (we use GIMP, an open source image editing. Photoshop, Indesign, etc will work too.) When you are finished, e-mail the artwork to portlandbuttonworks@gmail.com

Q: I live in Portland or I'm going to be coming through Portland. Do I have to order online?
A: Nope, you don't have to order through the website at all. Just contact us with your artwork and we'll send you an invoice and get your artwork in queue. We'll let you know when your order is ready for pick up at our shop.

Q: How many designs can I have with my order?
A: For orders of 1-49 we allow one design. For 50 buttons we allow up the 3 designs. For each order of 100 buttons we allow up to 5 designs. For every 100 buttons after that we allow 5 more designs. So, for an order of 1,000 buttons you could technically have 50 deisgns for no additional fee.

Q: I'd like to order a custom quantity that is not included in your listings. Help?!
A: Easy Peast. Contact us and we'll figure out equvelant per-piece pricing and send you an invoice for the amount you would like.

Q: Can I really come in and make my own buttons in the shop and use your machines?
A: Yes! You can make up to 100 buttons per day in shop. BUT THIS MUST BE SCHEDULED IN ADVANCE. We prefer a week and can sometimes schedule them in a day or two before. We are a working custom button shop. The orders we have in queue come first and we can'n predict which machines will be in use at what times so if you call in advance we can make room for you.

Q: How do I make the design for my custom order?
A: Download the design template in the size you would like from here. Save it to your computer and open in a photo editing program (Photoshop, Indesign, GIMP, Etc.) and follow the instructions listed with the templates. When you are done e-mail us the artwork: portlandbuttonworks@gmail.com

Q: I have this artwork but I don’t know how to put it into your template. Can you do this for me?
A: We prefer to receive print ready artwork. Any design work will be an additional fee starting at $5 for just text and $10 for text and image design work. Feel free to e-mail us: portlandbuttonworks@gmail.com if you have any questions.

Q: I have an image on a physical piece of paper, help?
A: We can totally scan your artwork for you for $5. If you live outside Portland it could take a bit longer and you would have to mail it at your own risk.

Q: Can you design a custom button image for me?
A: Yes, custom design works starts at $5 for text only and $10 for text and image.

Q: I have my design on a USB thumbdrive. Do I have to e-mail the artwork to you or can I come by and print them out and make buttons or have you make them?
A: Yes! We will have a laser printer in shop that will be able to print your artwork. Please schedule this in advance.

Q: Do you offer rush services?
A: Yes! We have rush services that start at $5 per 100 buttons (this does not include postage) Rush services are orders that MUST be out within 5 days of recieving the artwork. Please e-mail for more info.

Q: Can I buy your catalog designs for the price of custom buttons?
A: No, our catalog designs are priced differently but we do have wholesale pricing for those interested in reselling them. Please inquire for that pricing if you are interested.

Q: How long will it take to get my buttons?
A: Orders of 200 pieces or less are generally in the mail within 2-5 business days once we have received artwork.

Q: What kind of paper do you print on?
A: We use 100% post consumer recycled 28 lb. laser paper.

Q: Where are your parts and button machines made?
A: All of our button machines and parts are made in the U.S.A.

Distro FAQ

Q: How do you decided what zines to carry?

A: Most zines are chosen by the Portland Button Works Distro Collective.

Q: Do you distro or sell other things besides zines?
A: Yes, but we are very selective in what we are able to carry.

Q: Will you distribute my zine?
A: Maybe. Please read submission guidelines thoroughly before sending your zine and be very patient.

Q: What kinds of zine do you distribute?
A: We are more interested in zines that exhibit that the personal is political than strictly political. We are suckers for good layout but it is not an excuse for poor writing. We like to distribute zines that offer a unique look at the world and teach us something.

Q:What kinds of zine don’t we distribute?
A: Poetry zines, chapbooks, e-zine (because they aren’t zines), and zines by jerks. Jerk zines can be defined as: sexist, racist, homophobic, transphobic, ableist, fatphobic, speciesist, and many other oppressive behaviors and ideologies that unfortunately permeate our culture. Don't be a jerk.

Q: How do I submit my zine for consideration?
A: Write this info on a piece of paper and staple it to the cover of your zine.
1) Your name
2) Your zine name
3) retail price for the zine
4) a way to contact you
5) payment terms (cash, paypal, check, or we would love you forever if you accept store credit)
6) short description of your zine send it all to:

Portland Button Works
1322 North Killingsworth St.
Portland, Oregon 97217
USA

Q: Can't I just send you a digital copy of my zine?

A: NO! E-zines are not zines.

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